I’m so sorry you’re having problems. Two quick things before you send a message:
1) If you’ve got a Photoshop, Lightroom, or Photography Question, this is NOT the place. Use this link to get to the Discussion Forum area. There’s an Ask Matt for general questions and topics for everything in between. That’s the fastest way to get help from me directly.
2) If you have a workshop or customer support question (billing, course download, links, etc…) then please feel free to use this contact form.