Get In Touch

Have a question or just want to get in touch? Message me below!

Our email support hours are from Monday – Friday, 9am – 5pm Eastern Time.

Before contacting support, please view the FAQ page for some frequently asked questions about your courses, downloads, iPad compatibility, and payments.

Those who purchase courses and presets and have question on how to download/watch/install them (or billing questions), get to the top of the support queue (we usually respond within 24 hours to non-editing and billing/download related questions).

Other general photography or editing questions will usually take between 5-7 business days to answer, but I’ll eventually get to them.
Thanks!

Lightroom Summit Questions?

If you have a Lightroom Summit question please visit the Summit website and click on the little “Need Help” button in the lower right corner. Other than questions about a course or topic, I can’t help you with any billing or customer support topics here. The Lightroom Summit staff is only available through that website. Thanks!

Send a Message

Frequently Asked

I can't log in to my account?

You can first try to reset your password to your account. If you receive the message “Invalid User Name or Email” that means you check out as a guest when you purchased and chose not to create an account. First… it’s TOTALLY okay… don’t sweat it. Just email in and we can get you your downloads again, and even set you up with an account so you can log-in any time and re-download your purchases.

I have used up downloads?

No worries. If you’ve accidentally tried to download to your phone or tablet, or just have clicked too many times, just email us and we can regenerate your downloads.

Lightroom, Photoshop or ON1 is crashing on me?

Unfortunately if your question involves the word “crash” there’s not much I can do to help. If things aren’t working right, I always restart the program and restart my computer and sometimes that helps. Otherwise, please use the links below to contact the vendor.

How can I contact you about speaking engagements?

Just use the contact form on the left. My wife usually handles that stuff, so you should hear back from her within 24-48 hours. Thanks!

My files are not opening up after I download them. What's wrong?

Some downloads are really large and take a few minutes to download. But they may appear in your Downloads folder anyway, even before they’re done. It’s best to keep an eye on your internet browsers download progress bar to see if the download is truly finished first. If you’ve purchased any of the large courses, it’s best to wait at least 10 minutes before trying to open them.