Get In Touch

Have a question or just want to get in touch? Message me below!

Our support hours are from Monday – Friday, 9am – 5pm Eastern Time.

Before contacting support, please view the FAQ page for some frequently asked questions about your courses, downloads, iPad compatibility, and payments.

Of course anyone can message us for support (though I can’t answer software “crash” related support questions and I’ll always point you to the software vendor).

Those who purchase courses and presets and have question on how to download/watch/install them (or billing questions), get to the top of the support queue (we usually respond within 24 hours to non-editing and billing/download related questions).

Other general photography or editing questions will usually take between 3-5 business days to answer, but I’ll get to them 🙂


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Frequently Asked

How can I download my courses or presets?
Just click MY ACCOUNT along the top right of this website. Use your email address that you purchased with to log-in and click “Lost Password” to reset the password if you don’t remember. Once logged in, click on “DOWNLOADS” in your Dashboard.
How do I install Lightroom Presets or Profiles?
If you’ve purchased presets or profile, your download has video instructions on how to install them.
How can I contact you about speaking engagements?
Just use the contact form on the left. My wife usually handles that stuff, so you should hear back from her within 24-48 hours. Thanks!
Lightroom, Photoshop or ON1 is crashing on me?
Unfortunately if your question involves the word “crash” there’s not much I can do to help. If things aren’t working right, I always restart the program and restart my computer and sometimes that helps. Otherwise, please use the links below to contact the vendor.
My files are not opening up after I download them. What's wrong?
Some downloads are really large and take a few minutes to download. But they may appear in your Downloads folder anyway, even before they’re done. It’s best to keep an eye on your internet browsers download progress bar to see if the download is truly finished first. If you’ve purchased any of the large courses, it’s best to wait at least 10 minutes before trying to open them.

Other Support Resources

Adobe's Support Forums

If you’re having problems with software crashes / installs / activation you’ll need to contact Adobe.

ON1's Website

If you’re having problems with software crashes / installs / activation you’ll need to contact ON1.

Adobe's Website

Any problems with software crashes / installs / activations then you’ll need to contact Adobe directly.

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