F.A.Q.
Here are some common questions.

Log In Questions

How do I Log In to the website?

Please watch this video:

Getting
Started
How do I download my courses and presets?

When you placed your order (if purchased after 1/1/2020) an account on this site was automatically created for you using the email address you purchased with. Just click in the top right corner of this site to log in (Do not Register, as an account is already there for you). If you’ve forgotten your password, use the email address you used to purchase and click Lost Password to recover/reset it.

Once you’re logged in, you’ll see your Account Dashboard. Just click on “Downloads” to see all of your downloads available.

Also, you’ll receive an email with your download links within a few minutes of purchasing (if you don’t see it in your inbox, check your spam/junk folder).

Please note all of our courses and presets are .zip files and can NOT be downloaded to a phone/tablet.

I lost my downloads, how do I recover them?
When you purchased an account on this site was automatically created for you using the email address you purchased with. Just click in the top right corner of this site to log in (Do not Register, as an account is already there for you). If you’ve forgotten your password, use the email address you used to purchase and click Lost Password to recover/reset it.

Once you’re logged in, you’ll see your Account Dashboard. Just click on “Downloads” to see all of your downloads available.

Where can I see my order receipts?
When you purchased an account on this site was automatically created for you using the email address you purchased with. Just click in the top right corner of this site to log in (Do not Register, as an account is already there for you). If you’ve forgotten your password, use the email address you used to purchase and click Lost Password to recover/reset it.

Once you’re logged in, you’ll see your Account Dashboard. Just click on “Orders” to see all of your order receipts available.

Can I email you an editing or photography question?
You sure can. Just click the CONTACT SUPPORT link in the top right corner of this page. Here’s the deal. Customer service and questions about getting courses and presets to work always come first and are answered within 24 hours during the work week. However, feel free to email me with a general question, and I will usually get back to you within 3-5 business days.
How many computers/devices can I use your stuff on?
You can watch your courses and use your presets on up to 3 computers or devices.
Why Won't My Presets/Course Download?
  1. Please confirm that you are downloading to a computer and not a phone/tablet. *Our courses and presets download as zip files and can’t be downloaded to a phone/tablet.
  2. If you have any anti-virus software installed please disable it and try the download.
  3. Some of our courses (ie. The Lightroom System/Photoshop System/) are quite large and may take a few minutes to download depending on your download speed.

 

If you have a slow internet connection and can’t download please send us an email, we’ll work together to figure out a solution

Courses
Can I watch my course on an iPad or Tablet?

Yes. But you’ll first have to download the course to your computer. From there, you can transfer over to your tablet using several methods.

1. iTunes – you can connect our iPad to your computer and transfer the videos over just like any other video.

2. iCloud Drive – if you have iCloud Drive, you can put the videos on your computer on to iCloud Drive. Then go to iCloud Drive on your iPad and retrieve them. 

3. Dropbox – if you have Dropbox you can put the videos on to your Dropbox account and then retrieve them when you’re on your iPad. 

Can I download the course to an iPad or Tablet?
No. The courses are downloaded in a ZIP file and will not download correctly to your tablet. You’ll have to download them to your computer and transfer to your tablet from there.
Can I order a DVD instead of downloading?
No. DVDs are not available. If you’re having trouble downloading a course please click here to Contact Support and we’ll help out.
My connection isn't good enough to download?
If you’re having trouble downloading a course please click here to Contact Support and we’ll help out.
Presets
How do I install Develop Presets into Lightroom Classic CC?

1. Open Lightroom and go to the Develop module.

2. Go to the File menu and select Import Develop Profiles and Presets.

3. An Explorer window (Finder if you’re on a Mac) will open. Navigate to the Downloads folder and look for Matts-Preset-System > Preset Files folder. Double click on Preset Files to open it.  

4. Press Ctrl-A (Mac: Command-A) to select all the files (City-Street.zip, Landscapes.zip, Light-Clean.zip, Night-Astro.zip, Ocean-Water.zip, Portraits.zip, and Sports.zip).

5. Press the Import button to import the preset files into Lightroom.

How do I install Presets into Photoshop ACR?

1. Open Photoshop and go to the Filter menu at the top and select Camera Raw Filter.

2. Select the Preset Icon and right-click in the preset panel and select Import Profiles and Presets.

3. Navigate to the folder that contains the presets and double-click to open that folder.

4. Inside of that folder Click on the top zip file to select it and then shift click and the last zip file then click the import button.

How do I install Brush Presets into Photoshop ACR?

1. Go to the Mattk-Brush-Presets > Adobe Camera Raw – Photoshop Brush Install folder and press Ctrl-A (Mac: Command-A to select all.

 2. Press Ctrl-C (Mac: Command-C) to copy the files.

3. If you’re on a Windows computer go to – Users\[your user name]\AppData\Roaming\Adobe\Camera Raw\Local Corrections

If you’re on a Mac go to – [your user name]/Library/Application Support/Adobe/Camera Raw/Local Corrections 

Sometimes operating systems will hide these folders. If you try to navigate to the local corrections folder and don’t see it please copy and paste the relevant link below into your browser and it’ll explain how to show hidden folders (you can find the links in the 0-Brush-Training-Video-Outline.pdf too).

How To Show Hidden Files:

If on Windows please show hidden folders by doing the following

  • Open File Explorer from the taskbar. 
  • Select View Options > Change folder and search options.
  • Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.

(if you get to the Camera Raw folder and there’s not a local correction folder, simply create a folder and name it Local Corrections inside of the Camera Raw folder.

4. Inside of the Local Corrections Press Ctrl-V (Mac: Command-V) to paste the brush files into that folder.

5. Restart Photoshop

6. Inside of Photoshop, open up a photo and go to the Filter menu and select Camera Raw Filter. Select the Adjustment Brush , Gradient Filter, or Radial Filter and then click on the hamburger icon next to the name of the tool you selection to open the menu.

How do I install Profiles into Lightroom?
Open Lightroom and go to the Lightroom Preferences (NOT Catalog Preferences) and make sure that the “Store preset with this catalog” option is not checked.

Then, navigate to the Camera Raw > Settings folder and copy the .xmp preset files to that folder. Here is an alternate method of locating that folder:

  • Mac: ~ / Library / Application Support / Adobe / CameraRaw / Settings
  • Windows: C: \\ ProgramData \\ Adobe \\ CameraRaw \\ Settings

Alternately, you can access the folder with this method:

  1. Open Lightroom (make sure it is updated to the new version)
  2. Go to Lightroom > Preferences
  3. Click the “Preset” section at the top
  4. Click the “Show Lightroom Presets Folder”
  5. Ignore the folder it highlights, and instead go up to the Camera Raw folder and open it
  6. Open the Settings folder and copy your .xml presets files into this folder
  7. Restart Photoshop or Lightroom Classic and the presets/profiles should be installed.
I get the "Wrong Preset Type" or "Invalid File Type"Error

This could mean a couple of things.

1. You’ve tried to put presets of one type (say Develop) into the wrong module (like Print). Please Note that Brush Presets, Print Templates are installed and accessed differently than Develop Module Presets.

2. You’re importing the wrong file. If importing the Preset System presets, make sure you’re importing the files located in Preset Files folder (City-Street.zip, Landscapes.zip etc) and not the Matts-Preset-System.zip file.

3. The presets are not compatible with your version of Lightroom. The Preset System and Brush and Gradient System presets are not compatible in Lightroom 6 and earlier versions. 

Payment
What payment methods do you accept?
You can use your Credit Card as well as PayPal. The check is 100% secure and none of your credit card information is stored in the database.
Do you accept checks?
No, checks are not accepted.

Still Have Questions?

If you’ve still got a question then please use the button below to send us a message. Also, the Contact Support link is in every page at the top left corner. Thanks!
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