F.A.Q.
Here are some common questions.

Log In Questions

How do I Log In to the website?

Please watch this video:

Getting
Started
How do I download my courses and presets?
When you purchased an account on this site was automatically created for you using the email address you purchased with. Just click in the top right corner of this site to log in (Do not Register, as an account is already there for you). If you’ve forgotten your password, use the email address you used to purchase and click Lost Password to recover/reset it.

Once you’re logged in, you’ll see your Account Dashboard. Just click on “Downloads” to see all of your downloads available.

I lost my downloads, how do I recover them?
When you purchased an account on this site was automatically created for you using the email address you purchased with. Just click in the top right corner of this site to log in (Do not Register, as an account is already there for you). If you’ve forgotten your password, use the email address you used to purchase and click Lost Password to recover/reset it.

Once you’re logged in, you’ll see your Account Dashboard. Just click on “Downloads” to see all of your downloads available.

Where can I see my order receipts?
When you purchased an account on this site was automatically created for you using the email address you purchased with. Just click in the top right corner of this site to log in (Do not Register, as an account is already there for you). If you’ve forgotten your password, use the email address you used to purchase and click Lost Password to recover/reset it.

Once you’re logged in, you’ll see your Account Dashboard. Just click on “Orders” to see all of your order receipts available.

Can I email you an editing or photography question?
You sure can. Just click the CONTACT SUPPORT link in the top right corner of this page. Here’s the deal. Customer service and questions about getting courses and presets to work always come first and are answered within 24 hours during the work week. However, feel free to email me with a general question, and I will usually get back to you within 3-5 business days.
How many computers/devices can I use your stuff on?
You can watch your courses and use your presets on up to 3 computers or devices.
Courses
Can I watch my course on an iPad or Tablet?

Yes. But you’ll first have to download the course to your computer. From there, you can transfer over to your tablet using several methods.

1. iTunes – you can connect our iPad to your computer and transfer the videos over just like any other video.

2. iCloud Drive – if you have iCloud Drive, you can put the videos on your computer on to iCloud Drive. Then go to iCloud Drive on your iPad and retrieve them. 

3. Dropbox – if you have Dropbox you can put the videos on to your Dropbox account and then retrieve them when you’re on your iPad. 

Can I download the course to an iPad or Tablet?
No. The courses are downloaded in a ZIP file and will not download correctly to your tablet. You’ll have to download them to your computer and transfer to your tablet from there.
Can I orde a DVD instead of downloading?
No. DVDs are not available. If you’re having trouble downloading a course please click here to Contact Support and we’ll help out.
My connection isn't good enough to download?
If you’re having trouble downloading a course please click here to Contact Support and we’ll help out.
Presets
How do I install Lightroom Profiles?
Open Lightroom and go to the Lightroom Preferences (NOT Catalog Preferences) and make sure that the “Store preset with this catalog” option is not checked.

Then, navigate to the Camera Raw > Settings folder and copy the .xmp preset files to that folder. Here is an alternate method of locating that folder:

  • Mac: ~ / Library / Application Support / Adobe / CameraRaw / Settings
  • Windows: C: \\ ProgramData \\ Adobe \\ CameraRaw \\ Settings

Alternately, you can access the folder with this method:

  1. Open Lightroom (make sure it is updated to the new version)
  2. Go to Lightroom > Preferences
  3. Click the “Preset” section at the top
  4. Click the “Show Lightroom Presets Folder”
  5. Ignore the folder it highlights, and instead go up to the Camera Raw folder and open it
  6. Open the Settings folder and copy your .xml presets files into this folder
  7. Restart Photoshop or Lightroom Classic and the presets/profiles should be installed.
I get the "Wrong Preset Type" Error
This means you’ve tried to put presets of one type (say Develop) in to the wrong module (like Print).
Payment
What payment methods do you accept?
You can use your Credit Card as well as PayPal. The check is 100% secure and none of your credit card information is stored in the database.
Do you accept checks?
No, checks are not accepted.

Still Have Questions?

If you’ve still got a question then please use the button below to send us a message. Also, the Contact Support link is in every page at the top left corner. Thanks!
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